Ginette Marcoux | Special to the Fitzhugh
The Jasper Employment and Education Centre is seeing an increase of workers and job seekers who are experiencing post-pandemic stress and anxiety this summer. This in combination with anticipated labour shortages has us encouraging employers to take care of their staff and ensure that they are taking steps to create safe and happy work environments. Communication is key – a genuine interest and concern for staff wellbeing will not only help with retention but will also provide employees with the reassurance that you care about them as individuals.
Here are some key recommendations from Hospitality Thought Leaders across the country on what employers can do to provide excellent workplace experiences for staff:
1. Approach the workplace with empathy: Employees feel supported, which results in more positive experiences for guests, when a leader possesses a heightened level of awareness of the impact of COVID on his/her employees.
2. Collect and implement real time feedback: Now is the time for employees to be heard and for employers to listen. Give employees ways to submit questions/concerns anonymously and respond to them in a timely manner. Employee feedback can lead to more efficient business practices. Win/win.
3. Be flexible and supportive: As a result of the pandemic, many employees are juggling increased responsibilities at work and at home. If employers can be flexible and help their employees maintain a saner work life balance by giving someone an extra day off or a shorter work week - employees will be in an all-around better position to provide an excellent and enriching guest experience. Thought leaders believe that “what needs to be done” rather than “hours worked” is on the horizon, meaning the focus will shift to productivity rather than time on the clock. So, when the work is done, employees won't have to stick around for the rest of the eight-hour shift, and most importantly, their take home pay won't be any less.
4. Recognize, appreciate and empower employees: Form communities around philanthropic activities, health and wellness activities, or diversity, equity and inclusion. The idea is to connect over shared interests and hobbies with people of different ages, cultures and job titles.
Creating a safe and mindful workplace that fosters a sense of belonging will go far in accomplishing shared goals and create a more positive visitor experience. While this requires time and energy for employers, the return on investment is well worth the effort.
